Explaining How to Purchase and Use Digital Tickets for the CUTE Sightseeing Transportation Pass!

To purchase the CUTE digital ticket, you need to download the "Waku Waku" Kagoshima Fan App and complete member registration.

"Waku Waku" provides useful tourism information and allows you to earn points while shopping during your trip.

-No changes or refunds after purchase are possible.
-To use the ticket, display it under "In use" in the footer menu and show it to the driver when getting off.
(Note: For Sakurajima Ferry, show it to the crew at the Sakurajima Port side.)
-An Internet connection is required when presenting the ticket to a crew member.
-Fraudulent use will result in your ticket being invalidated and collected, after which you will be required to pay the regular fare and an additional charge of the same amount

1. Tap here on the home screen.
2. Tap here.
3. Scroll down and tap "CUTE".

4. Tap and select either a 1-day pass or a 2-day pass.
5. Enter the desired number of tickets and then proceed to payment.
6. If using points or coupons, tap the red frame, enter the details, and proceed to the next step.

7. Enter the payment method. (Note: Payment is by credit card only.)
8. Review the purchase details and confirm if everything is correct.
9. The ticket purchase is now complete! Next, proceed with the usage process.

10. Tap the purchased ticket from the "Tickets" section in the red frame (it will be listed under "Unused").
11. Review the details and tap "Use".
12. Enter the number of tickets to use and tap "Use" again.

13. Review the details and tap "Yes" if everything is correct. (Note: This step must be done on the day you will use the ticket.)
14. The activation process is now complete! Next, proceed with the steps for using the ticket.
15. Tap the active ticket from the "In use" section in the red frame.

16. This is the "In use" screen, which you will show to drivers/crew.
This concludes the instructions for using the CUTE digital ticket.

(Note: When purchasing a CUTE digital ticket, points will be awarded in the "Waku Waku" app. These points can be used at participating "Waku Waku" stores. Please note that the points will expire at the end of December of the following year after they are acquired.)

Next, check the Sightseeing Facility Discount Passport (Included with CUTE Purchase)
17. Tap "Privilege" in the red frame and select a discount facility.
18. A list of eligible facilities will appear. Tap on the one you want to use.
19. Enter the number of tickets and tap "Use".

20. Review the details, show the screen to the facility staff, and tap "Use".
21. The discount passport privilege is now applied!

[Ticket Not Displaying]
Q. A "The system is currently busy. Please try again later" message is being displayed.
A. Restart the app and try accessing the ticket again.
(This may occur due to network congestion, device load, or poor connection conditions.)

Q. A "Server error" message is being displayed.
A. Wait for a while and then try purchasing again.
(Payment may fail due to network issues or device conditions.)

[Credit Card Payment Errors]
Q. A "An error occurred during payment" message is being displayed.
A. Re-enter your credit card information and try the payment process again.
(This may be due to using a credit card other than VISA/Mastercard or entering incorrect card details.)

[Errors When Using Privileges]
Q. A "This privilege can only be used after activating the ticket" message is being displayed.
A. Privileges can only be used after using/activating your ticket.

Q. The in use/active ticket does not appear.
A. Tap "In use" in the footer menu to display your active ticket.

[Contact Information]
(Weekdays)
Kagoshima Convention & Visitors Bureau (8:45–17:30)
TEL: 099-286-4700
[Inquiry Form Here]

(Weekends & Holidays)
Tourism Exchange Center (9:00–18:00)
TEL: 099-298-5111

Tourist information centers provide various maps and pamphlets to support tourists.
Knowledgeable staff with in-depth local expertise are available to assist you, so feel free to stop by.
　　
Paper CUTE tickets are available for purchase at the following locations:
Kagoshima-Chuo Station Tourist Information Center (099-253-2500)
Tourist Information Center, Kagoshima-Chuo Station East Exit Station Square 
Tourism Exchange Center (099-298-5111)
Museum of the Meiji Restoration (099-239-7700)
Kagoshima City Tourist Information Center (Tenmonkan) (099-813-7604)
Sakurajima Tourist Information Center (Sakurajima Concierge Center) (099-293-4333)
Kagoshima Port Ticket Sales Office (099-223-7271)
Sakurajima Port Ship Department Sales Office (099-293-2525)
Transportation Bureau Ticket Sales Office (099-257-2101)
Shiyakusho-mae Ticket Sales Office (099-239-8892)
Kagoshima Machiaruki Tourist Information Station (099-208-4701)
Kagoshima City Transportation Bureau Sakurajima Sales Office (099-293-4220)

"Waku Waku," the official Kagoshima City app, is a handy tool designed to enhance your travel experience.
It includes a map feature to fully support your “places to visit” and “experiences to try”. Additionally, you can earn and use points at participating stores, allowing you to enjoy sightseeing with extra savings.